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Pick up

Pick Up time

Your driver will go to the motor-lobby of the hotel, condominium or AriBnB where you are staying. He will ask for you, so we ask you to be there at the scheduled time. Your driver can only wait a maximum of 10 minutes after the scheduled time.

It would help us a lot if you provide us with your room number one day before your departure


Payment methods

We think about the client and his needs, that is why we offer two payment methods; One is online through PayPal and the other is in cash at the time of arrival:

Online (PayPal): When you make your reservation, after having captured your flight data and your personal information, the booking engine will redirect you to a page where you will try to see a summary of your reservation and two buttons which you They will offer the option to Pay with PayPal or upon arrival, click on “PayPal” and the booking engine will automatically redirect you to PayPal linked to your reservation and the total cost.
Once you make the payment, PayPal takes approximately up to 3 minutes to reflect the payment.
If you already made your reservation or a friend or relative booked it for you, in the email registered at the time of generating the reservation, an email with your reservation number and a link to view your reservation in our engine was automatically sent to you of reservations on our page, there you will find information about your “Balance pending”, if you have a balance pending, just next to it, you will see a button, in which you will be sent to PayPal by clicking on it.

Upon arrival (Cash or Credit or Debit cards): If for any reason you are not sure of our services, do not worry! you can pay your driver at the moment of your arrival just upon receiving your service, if you have booked round trip, you must pay both services at the time of your arrival.

How to find us?

Welcome to Cancun!

We know that first impressions are lasting, so for us it is very important to offer you a warm genuine service from the moment you arrive to the destination and throughout your stay.

Finding us is very easy, we are just outside each terminal.

  • Our staff are located OUTSIDE the airport building, they will have a banner with Caribe Suttle sign and your name.
  • Upon arrival, you will have to clear Immigration where you will be asked for the forms distributed on board the plane properly filled out and proof of citizenship (valid passport).  After clearing Immigration, you must advance to the designated carrousel to retrieve your luggage; carts are available at no extra cost.  Once this is done; you will have to clear Customs by pushing the button, if the red light turns on (which occurs randomly) your luggage will be inspected. 
  • Once you have gone through customs, continue through the corridor where you will find several tourist information modules. Do not stop, don´t accept discounts or promotions from the people inside the terminal, they are time share promoters. At the end of this hallway cross the last glass door to get to the exit of the airport building, where the Caribe Shuttle Staff will be waiting for you.
  • Please do not walk out the door of “family and friends”
Boy with a sign with your name and the logo of our brand

If you arrive at terminal 2 of the Cancun International Airport, your assigned driver will be waiting for you in front of the “Welcome bar”

Terminal 2

If your flight arrives at terminal number 3, your driver will be waiting for you in front of the “Margarita Ville” bar outside Terminal 3

Image result for margaritaville cancun airport
Terminal 3 Margarita Ville

When your flight arrives at terminal 4, your driver will be waiting for you in front of the “Welcome Bar”, keep in mind that this terminal is long, so you will have to avoid all the taxi promoters

Terminal 4 Welcome bar

If you have any question or need assistance during your trip, please feel free to contact us:

Caribe Shuttle Cancun:  Tel. 52 (998) 430 6382